Terms & Conditions

OUR SHOWROOM IN LONDON

Visit our studio showroom in London to experience and shop our products in person. Immerse yourself in the tactile beauty of our creations, and our team will be delighted to assist you. Studio Showroom at first floor of Candid Arts Trust, 3 Torrens St, London EC1V 1NQ

BESPOKE PRODUCTS & LARGE QUANTITY GLASSWARE

Our sand-infused glass products are tailored for residential projects, restaurants, and hotel interiors. A customised quote will be provided based on quantity, design complexity, and associated costs. For bespoke products, a 50% nonrefundable payment is required upon agreement. The lead time for bespoke items is approximately 5-6 weeks, and due to their handmade nature, each product may possess unique qualities. We also welcome collaborations on new projects such as tabletops, surfaces, tiles, and washbasins. Project scale, lead time, and cost estimates can be provided based on project specifics.

INSTALLATIONS AND EXHIBIT DESIGN

We offer services for both installations and exhibit design. To provide a quote and timeline, we require a clear understanding of your needs and requirements. Please contact us via email for further details and to arrange a meeting.

MATERIAL AND PROCESS

Our products are crafted using sustainable materials, exemplifying the finest quality of craftsmanship.

CARE INSTRUCTIONS

Our glass products consist of different mixes of soda-lime glass and are not resistant to high temperatures. Avoid using them for hot liquids. Studio Sahil assumes no responsibility for damage or injury resulting from product use. Refer to specific care instructions for other products.

SHIPMENT

We offer worldwide shipping. Dispatch times range from one to two weeks, and all shipments are tracked and insured. Most items are packaged in our Studio Sahil box, while larger pieces exceeding 25cm are packed in custom packaging. Art handling companies collaborate on larger items, installations, and exhibition pieces.

DELIVERY ISSUES

In the event of damage or breakage during shipping, contact us immediately, notify the shipping company, and we will work together to address the issue.

EXCHANGE AND RETURN POLICY

Online store products can be returned or exchanged within 30 days of purchase with a receipt. Earrings are nonrefundable for health and safety reasons. Ensure the product is in unused condition, especially for wearable items. For bespoke products, no exchanges or returns are accepted due to their custom design, tailored to your order.

ORDERS FOR TRADE, INTERIORS, AND WHOLESALE

We are delighted to accommodate large quantity orders, calculated based on unit cost, time, design complexity, and materials. Contact Studio Sahil for a production timeline for orders exceeding 10 items.

COMPANY REGISTRATION

Studio Sahil Limited, Company number 11229731

3rd Floor 86 - 90 Paul Street, London, England, EC2A 4NE